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The birth of Customer Service Nov 09

I’ve written a few entries lately about the trip back to the UK and how annoying certains aspects of it were.  I wrote a few comments on things to two different customer service departments, one at the request of the restaurant ‘Fifteen’ and the other to Virgin Atlantic about comments I overhead from there groundstaff.  I’m totally delighted to say that I got back two very well written emails from each.

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